Siha Technologies Private Limited (hereinafter "Siha") recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Siha and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person ('User') who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Siha through any of Siha's customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Siha. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s), and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites, and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Siha's business partners, advertisers, sponsors or other sites to which Siha provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Siha and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

Please note that the data shared with Siha shall be primarily processed in India and such other jurisdictions where a third party engaged by Siha may process the data on its behalf. By agreeing to this policy, you are providing Siha with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: wecare@siha.in.

However, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a booking (service or equipment), then certain personal information of yours like contact details, gender, baseline assessment, signs and symptoms, previous medical record which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for your treatment plan.

A withdrawal of consent by you for us to process your information may:

- severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking of the service altogether, or

- unreasonably restrict us to service your booking (if a booking is already made) which may further affect your treatment plan or may compel us to cancel your booking

The information as detailed below is collected for us to be able to provide the services chosen by you and to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

- **Registration on the Website:** Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

- **Other information:** We many also collect some other information and documents including but not limited to:

- Transactional history (other than banking details) about your e-commerce activities, buying behavior.

- Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

- Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

- Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

- Information pertaining to any other patient(s) for who you make a booking through your registered Siha account. In such case, you must confirm and represent that each of the other patient(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

- If you wish to avail our services, you will be required to provide your identity documents like PAN Card, Aadhaar card, driving license, voter ID or any other permissible document for us to be able to provide you with the auto-check in facility.

The Personal Information collected may be used in the following manner:

- **While making a booking:**

- While making a booking, we may use Personal Information including payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of people's list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

- We may also use your Personal Information for several reasons including but not limited to:

- confirm your reservations with respective service providers;

- keep you informed of the transaction status;

- send booking confirmations either via SMS or WhatsApp or any other messaging service;

- send any updates or changes to your booking(s);

- allow our customer service to contact you, if necessary;

- customize the content of our website, mobile site and mobile app;

- request for reviews of products or services or any other improvements;

- send verification message(s) or email(s);

- Validate/authenticate your account and to prevent any misuse or abuse.

- contact you on your birthday/anniversary to offer a special gift or offer.

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, services and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing promotions, research, and programs help us identify your preferences, develop programs, and improve user experience. Siha frequently sponsors promotions to give its Users the opportunity to win great treatment services and treatment-related benefits. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new services, other noteworthy items (like savings and benefits on treatment plans in virtual, at-home, or transition care center facilities) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.

Siha may from time to time launch reward programs by which users may stand to win travel-related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and the status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, Siha may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit, etc., we at times may verify information of customers on a selective basis, including their credit information. Additionally, Siha may share your Personal Information, anonymized and/or aggregated data to a third party that Siha may engage to perform certain tasks on its behalf, including but not limited to payment processing

, data hosting, and data processing platforms.

We automatically log generic information about your computer's connection to the Internet, which we call "session data," that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system, and type of browser software being used and the activities conducted by the User while on the Website. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the User, such as the pages of the Website the User wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographical location of the User's point of connectivity.

A cookie is a small piece of information that is stored by a web server on a web browser so it can be later read back from that browser. Pixel tags are small graphic images placed on a website or in an email that allow us to monitor the behavior of the User visiting the website or receiving the email. No Personal Information is collected via cookies or pixel tags, however, if you previously provided Personal Information, cookies may be tied to such information.

Cookies and pixel tags are useful for enabling the browser to remember information specific to a given User. We place both permanent and temporary cookies in your computer's hard drive. The cookies and pixel tags do not contain any of your Personal Information.

We use cookies and pixel tags to, among other things, track the page(s) you visit, help us serve you better and more efficiently, and to personalize your experience on the Website, such as by making it easier for you to log into your account, provide for a secure online environment, manage online surveys, and store User preferences. This information may also be used to provide you with advertisements based on your interests and online activities. Most web browsers automatically accept cookies, however, you can always choose to not accept cookies by changing your browser settings. In such a case, you would still be able to use our Website, but you may not be able to access certain features. Pixel tags in emails help us to confirm the receipt of, and response to, our emails, and provide you with a more personalized experience.

In addition to the above, we may use your Personal Information for the following purposes:

- if you register an account with us, your information may be used to keep you informed of your booking status, the status of any payment refunds or adjustments, any updates or changes to your bookings, and to respond to your inquiries or requests.

- if you book through our call centers, we may use your information to process your booking, keep you informed of the transaction status and send booking confirmations either via SMS or WhatsApp or any other messaging service. We may also use your Personal Information to respond to any inquiry you make, provide you with special offers, or send you information about your bookings or about services that we think may be of interest to you.

- if you have provided us with your email address, we may use it to send you information about your bookings, to send you offers, or to inform you about new features, services, and products that we believe may be of interest to you.

- if you have registered on our Website, we may use your Personal Information to send you promotional offers or information about our services and to keep you informed about changes to our services, to respond to your inquiries or requests, to provide you with a personalized experience on our Website, and to communicate with you about your account.

You may note that while making a booking with Siha, you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Siha does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers and suppliers process your information is beyond the purview and control of Siha as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Siha does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time based on their treatment plans.

Siha may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products/services, which will enable the customer to have better experience or to avail certain benefits specially made for Siha customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, or any other products or services of such nature. If you choose to avail of any such services offered by our business partners, the services so availed of will be governed by the privacy policy of the respective service provider.

Siha may share your Personal Information to third-party that Siha may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

Siha may also share your information in response to a court order, or other legal obligation, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law. Siha may also share your information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Siha may also share your information in connection with a merger, acquisition, or sale of all or a portion of our business to another company.

All payments on the Website are secured. This means all Personal Information you provide is transmitted using industry-standard encryption technology (SSL encryption). SSL encryption is a proven coding system that lets your browser automatically encrypt or scramble data before you send it to us. The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Siha takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Siha cannot guarantee the security of any information that is disclosed online.

You have the right to access your Personal Information that we hold about you. If you believe that the information we hold about you is incorrect or incomplete, you may ask us to correct it or delete it by contacting us at the email address provided below.

You have the right to request that we restrict the processing of your Personal Information or object to the processing of your Personal Information. You also have the right to request that we transfer your Personal Information to another organization, or to you, in a structured, commonly used, and machine-readable format.

You may withdraw your consent to our use of your Personal Information at any time by contacting us at the email address provided below. However, please note that if you withdraw your consent, we may not be able to provide you with the services that you have requested.

If you have any concerns about how we are processing your Personal Information, you have the right to complain to a data protection authority.

Siha reserves the right to update this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on the Website and will be effective immediately upon posting. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: care@sihacare.in